Known Issues

Software loses installation key (no longer maintains a valid license)
Problem: Software inadvertently seems to lose its installation key requiring a new registration at each startup. Issue: Newly installed AV/Firewall/Prox...
Fri, 22 Jun, 2018 at 3:19 PM
Unable to connect to license server
If you are trying to obtain a trial key or a subscription key and you get a message that there is no response from the license server, it is likely that you...
Tue, 12 Jun, 2018 at 2:14 PM
No licenses available when no one is using the program
Occasionally, someone will tell us that they try to open the program and it tells them that all licenses are in use, but they know no one is using the progr...
Wed, 1 Aug, 2018 at 2:46 PM