Support

General information relative to the support of our products and clients!

Welcome to our new Helpdesk!
Our new cloud-based Helpdesk includes a Knowledgebase, public Forums and a robust customer ticketing system to track support contacts on our products. The b...
Thu, 2 Mar, 2017 at 12:10 PM
How to send your license logs to LAI
In the event of a license failure we sometimes request the license log files. Here is the procedure: Open up the Windows Start menu. Locate Lighting...
Wed, 5 Jul, 2017 at 12:14 PM
Support Policy
Lighting Analysts is extremely proud of our 30+ years of service to the lighting industry and will make every effort to provide you with expert and personal...
Tue, 16 Oct, 2018 at 4:28 PM
EDU Student Subscription Instructions
Student instructions for Single User License activation. Step 1:  Verify your user information. You will receive an email (if not in your inbox, check ...
Fri, 15 Jun, 2018 at 11:56 AM
Guidelines for Submitting a Support Ticket
Before Submitting a Support Ticket: The problem may have already been addressed in an update - Make sure you are using the latest version you are entitled...
Wed, 17 Oct, 2018 at 10:34 AM