Support

General information relative to the support of our products and clients!

Welcome to our new Helpdesk!
Our new cloud-based Helpdesk includes a Knowledgebase, public Forums and a robust customer ticketing system to track support contacts on our products. The b...
Wed, 6 Feb, 2019 at 3:08 PM
How to send your license logs to LAI
New Subscription Versions The instructions below pertain to Subscription versions of our software which include the following: AGi32 versions >= 19....
Wed, 6 Feb, 2019 at 3:08 PM
Support Policy
Lighting Analysts is extremely proud of our 35+ years of service to the lighting industry and will make every effort to provide you with expert and personal...
Mon, 12 Aug, 2019 at 4:16 PM
EDU Student Subscription Instructions
Student instructions for Single User License activation. Step 1:  Verify your user information. You will receive an email (if not in your inbox, check ...
Fri, 15 Jun, 2018 at 11:56 AM
Guidelines for Submitting a Support Ticket
Before Submitting a Support Ticket: The problem may have already been addressed in an update - Make sure you are using the latest version you are entitled...
Thu, 20 Dec, 2018 at 8:10 AM
Using Your Customer Account to Download, Purchase, and Manage Lighting Analysts Products
Lighting Analysts Inc. has added several new benefits to your customer account. We encourage all users to log into their customer account on our website, ht...
Mon, 25 Feb, 2019 at 2:25 PM
Correcting Scaling Issues in Windows
Applies to Licaso and ElumTools for AutoDesk Revit on Windows 10 operating systems. 1. On the desktop icon for Licaso or Revit, right-click and select ...
Thu, 25 Apr, 2019 at 11:29 AM