Support

General information relative to the support of our products and clients!

Welcome to our new Helpdesk!
Our new cloud-based Helpdesk includes a Knowledgebase, public Forums and a robust customer ticketing system to track support contacts on our products. The b...
Wed, 6 Feb, 2019 at 3:08 PM
How to send your license logs to LAI
New Subscription Versions The instructions below pertain to Subscription versions of our software which include the following: AGi32 versions >= 19....
Wed, 6 Feb, 2019 at 3:08 PM
Support Policy
Lighting Analysts is extremely proud of our 36+ years of service to the lighting industry and will make every effort to provide you with expert and personal...
Tue, 19 May, 2020 at 1:31 PM
Submitting a Support Ticket
Before Submitting a Support Ticket: The problem may have already been addressed in an update. Make sure you are using the latest version to which you have...
Wed, 15 Jan, 2020 at 11:32 AM
Using Your Customer Account to Download, Purchase, and Manage Lighting Analysts Products
Lighting Analysts Inc. has added several new benefits to your customer account. We encourage all users to log into their customer account on our website, ht...
Mon, 25 Feb, 2019 at 2:25 PM
Unhandled Exception
Sometimes one of our programs may encounter an unhandled exception. What this means is that an error has occurred that the software is unable to handle with...
Tue, 28 Jan, 2020 at 11:17 AM
Privacy Policy
Lighting Analysts respects your privacy and is devoted to safeguarding your data to the best of our abilities. Our Privacy Policy describes our business pra...
Wed, 19 Feb, 2020 at 8:09 AM
Lighting Analysts and COVID-19
In this unusual time should you need to install and run our software on a different computer we can help, we are open for business and able to assist you du...
Tue, 17 Mar, 2020 at 2:52 PM
Support - FAQ
How do I get support?  Most issues are best solved by Submitting a Support Ticket. Please see this page about Submitting a Support Ticket.  Subscriptio...
Tue, 30 Jun, 2020 at 10:15 AM