Known Issues

Changing Windows 10 Regional Settings for AGi32 and Photometric Toolbox
AGi32 and Photometric Toolbox (PTB) need the Windows Regional Settings to have "Decimal separator" set to a period ("."), NOT a comma (&...
Mon, 7 Aug, 2017 at 11:08 AM
File-Help - Web links do not with some browsers
Web links in local help (CHM) do not work if default browser is IE. Workaround - Change default browser (e.g. Chrome or Edge). Note: Also applies to Photome...
Sat, 7 Apr, 2018 at 11:08 AM
AGi32 version 19 to version 18 compatibility
Version 19.2 and later files can be opened by AGi32 version 18.x, however, please be aware of the following caveat. If texture maps have been modified i...
Mon, 21 May, 2018 at 1:44 PM
AGi32 crashes when adding Rooms and/or Automatic Placement grids or the viewer in Roadway Optimizer shows nothing but black
AGi32's "Disable Hardware Acceleration in Dialog Viewers" setting handles dialogs containing 3D graphics. The Automatic Placement Calculation...
Mon, 25 Jun, 2018 at 10:30 AM
Unable to access Render Mode or Help-About (RTE #53 - File not found) or import/export CAD files (Error opening DWG host application)
Summary: Unable to access Render Mode or Help-About (RTE #53 - File not found) or import/export CAD files (Error opening DWG host application). This pro...
Fri, 22 Mar, 2019 at 1:34 PM
AGI will not open files
This behavior can be caused by severe fragmentation on your hard drive. If you're running Windows 7, it does not de-fragment your hard drive automa...
Fri, 21 Dec, 2018 at 11:35 AM
Conflict with Bentley ProjectWise and InRoads
Opening an InRoads file from ProjectWise generates unhandled exceptions/errors when AGi32 is installed on the same computer. The errors do not occur when AG...
Sat, 5 Jan, 2019 at 3:06 PM
AGi32 - Older Version (v2.1 or earlier) File Conversion to Current Version (v19)
Files created in versions of AGi32 older than version 2.1 cannot be opened in AGi32 version 19.0 and newer. If you have .AGI or .A32 files created in a vers...
Wed, 26 Jun, 2019 at 10:00 AM
Recent Windows Updates cause AGi32 to crash under certain circumstances
Lasted Updated: 30-AUG-19 IMPORTANT: Microsoft has released an update for all versions of Windows that fixes the problem they broke in a previous update...
Fri, 27 Sep, 2019 at 12:32 PM
Unable to compact the working file database prior to saving.
Warning Message: The error message indicates the AGI file has become corrupted in a way that is preventing it from being compressed when it is saved....
Tue, 18 Feb, 2020 at 9:37 AM