Known Issues

AGi32 Printing Error: "Unable to load print dialog due to printer error."
Error encountered printing from within AGi32: This problem typically means that there isn’t any “Default Printer” set in Windows so the first course...
Tue, 17 Jan, 2017 at 9:00 AM
Text in dialogs does not look correct, may appear overlapped or cut-off
Text in dialogs does not look correct. May appear overlapped or cut-off (see image below).  More Information: This is a Windows display issue an...
Wed, 18 Jan, 2017 at 4:55 PM
RTE 35601 - Element not found - when attempting to access Page Builder
Summary: AGi32 v17.3 (or greater) job files containing a Page Builder Report with a locked Master Page are NOT backward compatible! The program will crash ...
Wed, 18 Jan, 2017 at 5:04 PM
LEAD Error: General Failure occurs when attempting to access Textures dialog
Summary: LEAD Error: General Failure occurs when attempting to access Textures dialog. More Information: Problem caused by Microsoft's EMET (Enhanced M...
Wed, 15 Feb, 2017 at 11:08 AM
Render image remains on the screen
Render image (or part of it) remains on the screen after exiting Render Mode, or, program crashes with a Windows error message when attempting to calculate ...
Thu, 26 Jan, 2017 at 2:29 PM
Error opening DWG host application
Unable to access Render Mode or Help-About (RTE #53 - File not found) or import/export CAD files (Error opening DWG host application). These problems oc...
Thu, 26 Jan, 2017 at 2:33 PM
AGi32 dialogs do not appear on-screen and the program appears to be unresponsive (and 2 Run-time errors)
Most of the dialogs in AGi32 will reset their location to the center of the AGi32 interface each time they are opened. However, there are some dialogs, like...
Wed, 17 Oct, 2018 at 4:08 PM
Clear your IE browser cache if you're having Licensing issues
If your software all of a sudden has a problem maintaining a valid license, when before all was okay, it's possible that we've modified a web serv...
Thu, 6 Jul, 2017 at 3:58 PM
Trying to save files or access Textures causes AGi32 to crash
Another indicator that there may be a problem is that no image appears in the Splash Screen when AGi32 is starting up (see image below). If experien...
Wed, 1 Mar, 2017 at 1:09 PM
AGi32 v18.2 (and greater) files with Mesopic Roadway grids are not compatible with v18.1 (and earlier)
AGi32 v18.2 (and greater) files with Mesopic Roadway grids are not backward compatible with v18.1 (and earlier): AGi32 v17 and earlier - File cannot be o...
Wed, 21 Jun, 2017 at 12:03 PM