Your subscription renewal notices are delivered by postal mail and email to provide expiration notice to avoid service interruption.


Subscriptions (not including Luxiflux products -- see below)

MethodWhenRecipient *
Postal Mail60-90 days prior to expirationSpecific billing contact if available or Account primary contact
Email60 days prior to expirationRenewal Contact and License Portal Admin. If these are not set, then Primary and Secondary contacts or latest activation email.
"30 days prior to expiration"
"7 days prior to expiration"
"-30 days (after expiration)"
Newsreel
60 days prior to expiration
Legacy version users who own subscription but do not have current software installed.
License Manager
Each time the application is opened up to 30 days prior to the expiration date
the user opening the application


Luxiflux products

MethodWhenRecipient *
Postal Mail120 days prior to expirationDesignated Luxiflux User(s)
Postal Mail60-90 days prior to expiration"
Email60 days prior to expiration
"
"30 days prior to expiration
"
"7 days prior to expiration"
"-30 days (after expiration)"

BOUNCE policy: we do not follow up on bounced emails.

Subscriptions enrolled in ARB do not receive renewal notices.
* Please keep your account information current to ensure you receive these notices.