What is Grandfathered Pricing?
AGi32 and ElumTools users that owned a current maintenance plan as of April 10, 2018 received Grandfathered Pricing to move into the new subscription license model. This offer was available until the expiration of their current maintenance period. Those taking advantage of this offer locked in their current annual maintenance rate as their new subscription fee with guarantee of no greater than a 10% increase annually.
Loss of Grandfathered Pricing
Grandfathered pricing can only be preserved by renewing your grandfathered subscriptions on time! Grandfathered pricing will be discontinued if those subscriptions are not renewed within 60 days of your expiration date. NO EXCEPTIONS!
Renewal Notice Schedule (effective July 20, 2019)*
|Postal Mail||60-90 days prior to expiration||Specific billing contact if available or Account primary contact|
|60 days prior to expiration||Renewal Contact and Account Admin. If these are not set, then Primary and Secondary contacts or latest activation email.|
|"||30 days prior to expiration||"|
|"||7 days prior to expiration||"|
|"||-30 days (after expiration)||"|
|Newsreel||60 days prior to expiration||Legacy version users who own subscription but do not have current software installed.|
* Prior to this date, postal mail renewals were sent 60-90 days and email sent 0-30 days prior to expiration.
BOUNCE policy: we do not follow up on bounced emails.
Expiration Dates for Renewals
All renewals will continue with original term start and stop dates (M/D) regardless of renewal payment date.
How to Renew
- Log in to your account at www.lightinganalysts.com.
- Select the product to be renewed. (If product expiration date has passed, check the box to "Show Expired")
- Process your payment. (your software should be reactivated within moments)
Avoid Manual Renewal with Automated Recurring Billing (ARB)
You can avoid renewal notices and the process of manually renewing altogether by signing up for ARB. Each year your credit card or back account will be automatically charged your renewal fee so your subscription is seamless. You can sign-up at the time you process your order online.
Questions? Email us.