Lighting Analysts Inc

Lighting Analysts is extremely proud of our 35+ years of service to the lighting industry and will make every effort to provide you with expert and personal assistance. However, as you might imagine, there are times when it becomes impossible to support past products due to changes in operating environments and program functionality. The following tables provide guidelines as to the level of technical support you may expect given product and version.

Support Level	Description
Fully Supported	We will make every effort to assist you with problems within our control. SupportPlus subscribers have telephone access and first response email support. All others are provided standard email assistance.
Limited Support	Assistance is limited to known issues with established work-arounds. Photometric or design assistance is not provided. We are unable to provide assistance for system level issues.
Support Unavailable	Installation keys are provided but we are unable to provide technical assistance on any level.
Obsolete	Installation keys are no longer provided.

Program	Version	Support Level
AGi32	19
AGi32	18, 17
AGi32	16, 15
	14 (support will discontinue on Dec. 31, 2019)
AGi32	2.36
AGi32	< 2.36
ElumTools	2020, 2019, 2018
ElumTools	2017, 2016, 2015
ElumTools	2014, 2013, 2012
Licaso	Discontinued Aug 8, 2019. All support will cease on Dec 31, 2020.
Photometric Toolbox	2.6 - 2.0
Photometric Toolbox	1.9
Photometric Toolbox	1.8 (support will discontinue on Dec.. 31, 2019)
Photometric Toolbox	< 1.8
LAI Network Service	6.3 (support will discontinue on Dec. 31, 2021)
LAI Network Service	< 6.3