Lighting Analysts is extremely proud of our 30+ years of service to the lighting industry and will make every effort to provide you with expert and personal assistance. However, as you might imagine, there are times when it becomes impossible to support past products due to changes in operating environments and program functionality. The following tables provide guidelines as to the level of technical support you may expect given product and version.


Support Level
Description
Fully Supported

We will make every effort to assist you with problems within our control. SupportPlus subscribers have telephone access and first response email support. All others are provided standard email assistance.
Limited Support

Installation keys are provided. Assistance is limited to known issues with established work-arounds. Photometric or design assistance is not provided. We are unable to provide assistance for system level issues.
Support Unavallable


We are unable to provide assistance on any level.


ProgramVersionSupport Level
AGi3219
AGi3217, 18
AGi322.36, 14, 15, 16
AGi32< 2.36



ElumTools2016 - 2019
ElumTools2012-2015




LicasoAll



Photometric Toolbox2.0
Photometric Toolbox1.8, 1.9
Photometric Toolbox< 1.8


Condition
Issue
VirtualizationVirtualization and non-standard operating environments such as Citrix, VMware, Apple (Boot Camp, Parallels, Fusion) can present real and sometimes insurmountable challenges. Support is severely limited.
Network ConnectivityPlease understand we cannot troubleshoot Network connection issues. Individual networks can be quite different and we have no way to model users’ specific configurations.
Operating Systems SupportedWindows 10, 8, 7. Windows 10 recommended.