Lighting Analysts is extremely proud of our 30+ years of service to the lighting industry and will make every effort to provide you with expert and personal assistance. However, as you might imagine, there are times when it becomes impossible to support past products due to changes in operating environments and program functionality. The following tables provide guidelines as to the level of technical support you may expect given product and version.
Support Level
| Description
|
Fully Supported
| We will make every effort to assist you with problems within our control. SupportPlus subscribers have telephone access and first response email support. All others are provided standard email assistance.
|
Limited Support
| Installation keys are provided. Assistance is limited to known issues with established work-arounds. Photometric or design assistance is not provided. We are unable to provide assistance for system level issues.
|
Support Unavallable
| We are unable to provide assistance on any level.
|
| Program | Version | Support Level |
| AGi32 | 19 |
|
| AGi32 | 17, 18 |
|
| AGi32 | 2.36, 14, 15, 16 |
|
| AGi32 | < 2.36 |
|
|
|
|
| ElumTools | 2016 - 2019 |
|
| ElumTools | 2012-2015
|
|
|
|
|
| Licaso | All |
|
|
|
|
| Photometric Toolbox | 2.0 |
|
| Photometric Toolbox | 1.8, 1.9 |
|
| Photometric Toolbox | < 1.8 |
|
Condition
| Issue
|
| Virtualization | Virtualization and non-standard operating environments such as Citrix, VMware, Apple (Boot Camp, Parallels, Fusion) can present real and sometimes insurmountable challenges. Support is severely limited.
|
| Network Connectivity | Please understand we cannot troubleshoot Network connection issues. Individual networks can be quite different and we have no way to model users’ specific configurations.
|
| Operating Systems Supported | Windows 10, 8, 7. Windows 10 recommended. |
