Lighting Analysts is extremely proud of our 35+ years of service to the lighting industry and will make every effort to provide you with expert and personal assistance. However, as you might imagine, there are times when it becomes impossible to support past products due to changes in operating environments and program functionality. The following tables provide guidelines as to the level of technical support you may expect given product and version.


Support LevelDescription
Fully Supported
We will make every effort to assist you with problems within our control. SupportPlus subscribers have telephone access and first response email support. All others are provided standard email assistance.
Limited Support
Assistance is limited to known issues with established work-arounds. Photometric or design assistance is not provided. We are unable to provide assistance for system level issues.
Support Unavailable


Installation keys are provided but we are unable to provide technical assistance on any level.
Obsolete
Installation keys are no longer provided.


ProgramVersionSupport Level
AGi3219
AGi3218, 17
AGi3216, 15
14 (support will discontinue on Dec. 31, 2019)
AGi322.36
AGi32< 2.36



ElumTools2020, 2019, 2018
ElumTools2017, 2016, 2015
ElumTools2014, 2013, 2012



LicasoDiscontinued Aug 8, 2019. All support will cease on Dec 31, 2020.



Photometric Toolbox2.6 - 2.0
Photometric Toolbox1.9
Photometric Toolbox1.8 (support will discontinue on Dec.. 31, 2019)
Photometric Toolbox< 1.8



Photometric Power ToolsAll versions 



LAI Network Service
6.3 (support will discontinue on Dec. 31, 2021)
 
LAI Network Service
< 6.3


ConditionIssue
VirtualizationVirtualization and non-standard operating environments such as Citrix, VMware, Apple (Boot Camp, Parallels, Fusion) can present real and sometimes insurmountable challenges. Support is severely limited.
Network ConnectivityPlease understand we cannot troubleshoot Network connection issues. Individual networks can be quite different and we have no way to model users’ specific configurations.
Operating Systems SupportedWindows 10, 8, 7. Windows 10 recommended.