In the event of a license failure we sometimes request the license log files. Here is the procedure:

  1. Open up the Windows Start menu.
  2. Locate Lighting Analysts section.
  3. Select LAIILM-SendLog

A number of log files will be created on your desktop. The filenames and number of files will depend on the number of LAI products you have installed. 

4. Drag these ALL of these files into an email and send to