Lighting Analysts Inc
How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Lighting Analysts General Public
Welcome to our new Helpdesk!
How to send your license logs to LAI
Links to Online Learning Resources
Licensing & Installation
Accessing Installation ID.
About Licaso Landing Zone
Software loses installation key (no longer maintains a valid license)
About Subscription (sales information)
We are Moving to Subscription Licensing
Subscription Impact on Existing Licenses
New License Subscription Prices
Old version? Get ready for Subscription with an upgrade
See all 8 articles
Flash Tools 2018 - Moving Forward
Activate or Renew Subscription
Remote Deployment Instructions
Activate/Renew Hardware Key
See all 7 articles
Legacy Licensing Information (G2)
Legacy SupportPlus Maintenance Costs
Single User License Installation and Deactivation (legacy)
Network License Installation Instructions (legacy)
Simple Sharing (legacy)
Network License Checkout (legacy)
See all 6 articles
Tips,Tricks, Procedures and Best Practices
Importing 2D DWG files into AGi32
Importing 3D DWG files into AGi32
Check your DWG Import for Issues
Prepare an Autocad File for AGi32 Import
Importing existing luminaire definitions into a new file
See all 19 articles
Current and Previous Releases
AGi32 Release History
AGi32 Version Comparison
AGi32 Printing Error: "Unable to load print dialog due to printer error."
Text in dialogs does not look correct, may appear overlapped or cut-off
RTE 35601 - Element not found - when attempting to access Page Builder
LEAD Error: General Failure occurs when attempting to access Textures dialog
Render image remains on the screen
See all 13 articles
Why doesn't AGi32 accept my photometric file when other software does?
Why do some luminaires have Coefficients of Utilizations (CU) values greater than 1.0 (or 100%)?
Why can't BUG Rating be calculated for certain photometric files?
Luminaire Mounting Height in AGi32
Calculations and Results
Photopic, Mesopic and Scotopic: Definitions and Relevance to Lighting Calculations
Transmission of light through water
Computing PPFD factors from SPD data
How do I show lamp spectral effects (color, CCT) in AGi32?
Installing the SketchUp Extension
About the SketchUp Export to AGi32 Extension
Using the Export to AGi32 Extension
Building a More Complex Model (formerly titled Auditorium)
Sample Files for AGi32 v18
Does ElumTools work with all versions and flavors of Revit?
ElumTools System Requirements
Error 1723. There is a Problem with this Windows Installer package.
Installer requires previous versions of ElumTools to be Uninstalled.
Network License Conflict with Korean Version of MS-Office
Does ElumTools work with linked models?
Why do I need to enable volume computations in Revit? Does this affect Revit performance?
How to Remove ElumTools from a Project File
Writing of Entities of this Schema is not allowed to the current add-in.
How can I assign a photometric file to a generic/non-photometric family?
Where can I find the guidelines to properly create Fixture Families?
Why are two photometric files loaded in Photometric Toolbox?
Adapting an IES file for different luminaire configurations.
How to Assign Materials in Revit
How does ElumTools derive the reflectance from the Revit material?
Why does ElumTools not use the reflectance from the Appearance tab?
Tips for Mapping Materials with Linked Models
Single vs. Double Sided Surfaces
Calc Points, Results, Scheduling
Language options in ElumTools
Changing the Illuminance Units in a Revit View
How to Set and Schedule Points in Range Manually
Planar Face Calculation Points disappear after placement.
ElumTools reports all UGR points as 10 on a given grid.
See all 9 articles
Why does ElumTools indicate that there are no valid fixtures in the Room/Space?
Can I remove (mask) calculation points from the calculation grid?
Why are calculation points not visible until I calculate?
Calculate Boundary commands do not detect host model elements.
Calculation Viewer, Renderings
Invalid License Message When using Layout Assistant
Emergency (Egress) Lighting
How to use Filter by View Visibility
Setting the default illuminance units
About default settings
Managing Revit File Size
Tips, Tricks, Best Practices
Why won’t certain elements show up in ElumTools rendering?
Associate the ElumTools emergency parameter with a family parameter
How to speed up ElumTools
How to calculate multiple scenes or channels in ElumTools
Planar Face calculation points error in Revit 2018
Revit Material Libraries/Rendering is currently not supported error.
Bluebeam Revu 2017 Incompatibility
ElumTools 7-Zip DLL conflict.
Error during calculations: HeliosViewer has stopped working
See all 11 articles
2019.1, 2018.6, 2017.9, 2016.13
2018.5, 2017.8, 2016.12
2018.4, 2017.7, 2016.11
2018.3, 2017.6, 2016.10
See all 9 articles
Support (Info, Procedures, etc)
Accessing the ElumTools Calculation Files
Comparing Licaso Results with AGI32 or ElumTools
Licaso and Daysim
1.3 (Oct 2017)
1.2 (May 2017)
1.1 (Feb 2017, Beta)
Current and Previous Releases
Photometric Toolbox Release History
Photometric Toolbox Version Compatibility