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problems with the activation of the Elum Tools 2017 license

Good evening, I'm new to the forum. I have just downloaded Elum Tools 2017 and installed it to use in Revit 2017. I had problems in activating the license: after filling in the required fields with the Name, the company name .. I click on submit and I get a error message. Later I attach the photo of the message. How can I solve this problem? I'm sorry for my english. Thanks in advance for the help.


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Good Morning,


I installed ElumTools and activated the trial. But I had problems with the computer and had to install it on another PC. I don't see any activation code in my emails, and when I try to activate trial again I get the message "Error occured When attempting To communicate With the license server (Error = -1). Please Try again later!". I've been trying since yesterday and I always get this error message. How can I activate Trial?

Hi Ruben,

If things are not working in accordance with this article, you have a firewall that is blocking communications. Ask you IT folks to whitelist * 


Additionally, I followed all your previous email instruction and everything worked except now just need the CODE...thx!


Please see this article

Thank you!

1 person likes this

Hi David,

I want to activate a trial version for evaluation, but encountered a similar problem...

How to fix this issue?

The snapshot is as follows




We have moved this into a support ticket. You will hear from us shortly.

Hello David, now the system message is telling me my Trial Version has expired.

Still unable to evaluate the Elum Tools add-in application for Revit.

Please help.


Thanks David!

Hi Ruben,

I completed the verification for you. You should be able to start it up now. Let me know if you have trouble.


1 person likes this

Our Electrical department would like to review Elum Tools before purchasing a license.

I signed up for the Trial Version 2 days ago and have not receive the email verification.

Cannot resubmit a new request because the system says I've already been sent the Trial Verification Email.

Please help.


How embarrassing! Our apologies but you tried to activate when we had just experienced a failure in database replication on our license server. You should be able to activate the software now.

Sorry for the inconvenience!

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